Multimodal Call Cinema information and call transfer using VMMA


VMMA is a Voice MultiModal Application Framework Prof. Ing. Giuseppe Riccardi Ing. Nicola Mosca Dott. Ing. Pierluigi Roberti Adaptive Multimodal Information and Interfaces Lab University of Trento developed by – Roberti Pierluigi roberti@dit.unitn.it – Mosca Nicola mosca@dit.unitn.it It is a framework that allows you to design multi modal application: an application that provides and retrieves information to and from the final user. The framework design its based on an innovative system approach that allows the designer to define a rule based call flow without coding all the structure of a call flow. The user can interact with the application in different modes, for example: with his voice, with the mouse, typing some information on a textbox or sending some data (for example GPS information) directly from the client device. Features: Multi Modal Interaction Synchronization between VUI and GUI NEW call flow strategy (rules based and/or static definition) MMI Back-Button User Driven error recovery Interaction Recovery (eg content) Live call on VOIP/SIP (tested on LAN – WLAN -3G – EDGE) Live call on PSTN Push-to-talk Standard supported VXML,EMMA,SRGS, SSML, HTML/CSS,XML Multi Language (English, Italian, ) Real time changing language (during the call) Email and SMS sending, inbound/outbound calls Data abstraction layer (DB or web service independent) Automatic Dialog Statistic/Analisys web tool

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